FREQUENTLY ASKED QUESTIONS
To assist in the application, lease and move-in process, we ask that there be one main point of contact during the lease transaction, the Renter’s Agent. This will allow for a smooth and timely transaction, and will assist when it comes to answering and minimizing frequently asked questions.
WHO’S
WHO
My
Castle Realty and John Lawrence are the Listing Broker and Listing Agent
for the property.
We
assist the owner with pre-leasing and leasing matters
to include, but not limited to, maintaining the property’s public listing,
answering property inquiries, processing applications, collecting initial
move-in funds, preparing leases, answering agent/tenant questions, coordinating
the move-in process, and following up on lease commissions.
The home's owner also serves as property manager and handles all
property management matters to include, but not limited to, final review of applications,
all decision-making matters pertaining to the property, negotiating rental
rates and lease stipulations, finalizing agreements, handling maintenance
repair requests, collecting monthly rents and fees, and renewing leases.
APPLICATIONS
Applications
and full background checks are required for all occupants 18 years and older (see Rental Criteria on how to apply).
Application
fees and background authorizations are paid for and authorized online at the
time of application.
An
online link to pay for the application fee and authorize the background checks
is released to the Renter’s Agent after the TAR application and required
verification documents are received.
Applications
are processed and reviewed during normal business hours, Monday – Friday.
Once
all applications, verifications and background checks have been received and
completed, please allow 24-48 business hours for our owner to review and make
an application decision.
If
a rush move-in is required, please notify the leasing office PRIOR to
submitting an application in order to confirm the earliest possible move-in
date.
SECURITY
DEPOSIT & MOVE-IN FUNDS
Once
application is approved, a security deposit is required and must be delivered
to the leasing office within 72 hours of approval in order to take the home off
the market.
We
do not accept cash, personal checks or credit card payments for security
deposits or move-in funds – CERTIFIED FUNDS ONLY for the exact amount
(cashier’s check and/or money order) and made payable to the owner.
We
accept payment in our office Monday – Friday, 8 a.m. to 5 p.m..
If
mailing funds, we require all funds be sent via priority mail w/tracking and
for a weekday only delivery.
All
funds must be received prior to move-in; for weekend move-ins, all funds must
be received prior to the close of business the Friday before – keys will
only be released if all funds are received.
Pro-rates
are calculated and based on 30-days.
Move-ins
from 1st – 19th, pro-rate for that month only is due
(along with required pet fees/pet rent).
Move-ins
from 20th – last day of the month, pro-rate for that month and 1st
full month’s rent is due (along with required pet fees/pet rent).
On
or before move-in, all funds are paid directly to the leasing office; after
move-in, all subsequent rental payments are paid directly to the owner as
instructed in the lease.
THE
LEASE
All
leases are sent and signed by all parties electronically via DocuSign.
DocuSign
is setup so that the lease will automatically route to all parties via e-mail.
Leases
are prepared and sent out for signature within 72 hours of application approval
and upon receipt of security deposit.
UTILITIES
A
list of local utility providers is provided in the move-in packet; tenants are
free to choose their providers.
Upon
move-in, utility service connections are the sole responsibility of the new
tenants.
We
recommend all utilities be setup as soon as possible, no less than a week
before moving in; utility providers do not connect or transfer services on
weekends or holidays.
If
access to the property is required for a service connection prior to move-in,
please contact the leasing office to make arrangements.
KEYS,
GARAGE REMOTES & OTHER GADGETS
Prior
to move-in, the owner has made ready the property and will put the keys in the
lockbox for the Renter’s Agent to release to the new tenant(s).
Renter’s
Agent is to coordinate the release of keys with the new tenant(s) on move-in
day and upon confirmation all move-in funds have been received.
Mailbox
keys and mailbox assignments are obtained and managed through the local post
office.
Garage
remotes are located in the cabinet above the microwave and/or in a kitchen
drawer - if none found, contact the maintenance department to order a remote.
Keyless
entry pads – codes are not available and must be requested from the
manufacturer itself.
Gate
access cards and pool passes must be obtained through the Homeowners
Association for the neighborhood.
Security
alarms are not serviced and/or monitored by the owner, nor are security codes
available. If tenant(s) wish to use the
alarm system, they may do so at their own cost.
HOA
& CC&Rs
HOA
fees are paid for by the owner, however, costs associated with the use of area
amenities (if any) are the tenant’s responsibility.
All
occupants must obey the HOA rules and regulations – contact leasing office for
a copy of the HOA rules and regulations (CC&Rs).
MOVE-IN
PACKETS + MIMOs
A
move-in packet and notebook will be provide and contains:
- MIMO (move-in condition form)
- Maintenance repair request form and instruction on submitting repair requests
- Online payment enrollment instructions (“Paylease”)
Tenant(s)
is to complete and return the MIMO to the leasing office within two (2)
business days.
If
the MIMO is not received, the “Property in Good Condition” form will be sent to
the owner.
The
MIMO is used by the owner to walk the property at move-out and used to assess
for damages and charge damage fees – extremely beneficial for the tenant to
complete and return as soon as possible.
FUTURE
RENTAL PAYMENTS, MAINTENANCE + MANAGEMENT RELATED QUESTIONS
After
move-in, tenants make all future rental payments to the owner directly (see Move-In Packet).
The
online payment system, “Paylease”, takes approximately two weeks to go into
effect so it is highly recommended the tenant(s) register shortly after moving
in (see Move-In Packet).
LEASE
COMMISSIONS
In
order to process lease commissions, the following must be signed and returned:
- Completed W9
- Signed Brokers Agreement
- Completed MIMO form
Lease
commission payments may take up to 35 days from the date of move-in to process
and receive.
For any further information, please contact the leasing office at (832) 299-5971 or leasing@resvcs.com.
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